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Terms & Conditions

1. About us

This website and all related services are operated by Curious Little Ones (“we”, “us”, “our”).
Company name: Curious little ones
Registered address: unit 1 the brickworks adlington business park SK10 4NL

By accessing our website or making a booking, you agree to be bound by these Terms and Conditions.

2. Our services

Please ensure children wear appropriate clothing and socks where required. Any behavior that risks the safety of others may result in removal.

3. Bookings and contract formation

All bookings are made through our online booking system. A contract between you and Curious Little Ones is formed only once a booking has been confirmed and payment has been successfully received.

We reserve the right to decline or cancel bookings in accordance with these Terms.

4. Pricing and payments

All prices are stated in British Pounds Sterling (£) and include VAT unless otherwise stated.

We reserve the right to amend pricing at any time. Any such changes will not affect bookings that have already been confirmed.

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Payments are processed securely via third-party providers, including Square and other payment processors we may use from time to time.

5. Admission and conduct

We reserve the right to refuse admission or remove any individual from our premises where we reasonably consider it necessary for safety, operational, or behavioural reasons.

This includes, but is not limited to, situations involving unsafe behaviour, abuse, or failure to comply with our Play Rules.

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No refunds will be issued in such circumstances.

6. Supervision and liability

All children remain the sole responsibility of their parent, guardian, or accompanying adult (aged 18 or over) at all times.

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While we take reasonable care to maintain a safe environment, use of our facilities, equipment, and premises is entirely at your own risk.

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We do not accept liability for any injury, loss, or damage unless it is caused directly by our negligence.

We are not responsible for loss, theft, or damage to personal belongings brought onto the premises.

7. Food, drinks & allergies

We operate a family café environment where food and drinks are prepared and served on-site.

While we take food safety seriously, we cannot guarantee that any menu item is free from allergens due to the risk of cross-contamination in a shared kitchen environment.

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It is the responsibility of the parent or accompanying adult to inform us of any allergies or dietary requirements before ordering or consuming food.

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We are unable to provide allergen-free guarantees.

Outside food and drinks are not permitted, except for baby food, formula, or where required for medical or dietary reasons. Please speak to a member of staff if you need to bring specific items.

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Food and drinks must be consumed in designated seating areas only and must not be taken into the play space.

8. Force majeure

We shall not be held responsible for any failure or delay in providing services due to events outside our reasonable control. This may include, but is not limited to, extreme weather, power failure, illness outbreaks, or other unforeseen circumstances.

9. Photography and marketing

We may take photographs and/or video recordings within Curious Little Ones for marketing and promotional purposes, including use on our website and social media platforms.

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By making a booking and attending our premises, you consent to such use unless you notify us in advance in writing that you do not wish for yourself or your child to be included.

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We will always aim to respect such requests where reasonably possible.

10. Intellectual property

All content on this website, including branding, text, images, and design, is owned by or licensed to Curious Little Ones and may not be reproduced, copied, or used without prior written permission.

Privacy Policy

1. Introduction

Curious Little Ones (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your information when you use our website, make a booking, or interact with our services.

2. Information we collect

We may collect and process the following personal data:

  • Full name

  • Contact details (email address and telephone number)

  • Child’s name, date of birth, and/or party information

  • Booking and attendance details

  • Dietary or allergy information (where provided)

  • Payment-related information (processed securely via third parties)

  • CCTV footage captured within our premises

  • Marketing preferences and communication data

3. How we use your information

We use your personal data to:

  • Manage and fulfil bookings and services

  • Process payments and administer accounts

  • Communicate with you regarding bookings and enquiries

  • Send marketing communications where permitted

  • Improve our services and customer experience

  • Maintain safety, security, and operational management of our premises

4. Legal basis for processing

We process your personal data under one or more of the following lawful bases:

  • Performance of a contract (bookings and services)

  • Legal obligation (financial and tax requirements)

  • Legitimate interests (business operations, safety, and service improvement)

  • Consent (marketing communications and optional data processing)

5. Sharing of data

We may share your data with trusted third-party service providers where necessary for the operation of our business, including:

  • Wix (website and booking platform)

  • Square and other payment processors

  • Email marketing platforms

  • Accountants and financial service providers

  • IT and system support providers

We do not sell your personal data.

6. Marketing communications

Where permitted, we may send you marketing emails about offers, events, or updates. You may opt out at any time by using the unsubscribe link in our emails or contacting us directly.

7. Data retention

We retain personal data only for as long as necessary:

  • Booking data: up to 12 months

  • Financial records: up to 6 years

  • Marketing data: until consent is withdrawn or you unsubscribe

  • CCTV footage: typically 7–30 days unless required for investigation

8. CCTV

For the safety and security of our premises, CCTV is in operation at Curious Little Ones. This is used for security, safeguarding, and crime prevention purposes.

9. Your rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Contact

For any questions regarding this Privacy Policy, please contact us at:
Email: curiouslittleonesplay@gmail.com

Cookie Policy

1. What are cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function properly and to provide information to website owners.

2. How we use cookies

We use cookies to ensure the proper functioning of our website, to improve user experience, and to understand how visitors interact with our site. Cookies may also be used for analytics and marketing purposes.

3. Types of cookies we may use

We may use the following types of cookies:

  • Essential cookies required for website functionality

  • Analytics cookies to understand website usage (e.g. Wix analytics or Google Analytics)

  • Marketing cookies used for advertising and promotional purposes, where enabled

4. Third-party cookies

Some cookies may be set by third-party services such as Wix, Square, or analytics and advertising providers. These third parties may process data in accordance with their own privacy policies.

5. Managing cookies

You may choose to disable or manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

6. Changes to this policy

We may update this Cookie Policy from time to time. Any changes will be published on this page.

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