Party Policies

1. Booking deposit

A non-refundable deposit of £85 is required at the time of booking in order to secure your party date and time. This deposit secures your booking and covers administrative and preparation costs associated with your party.

No booking is confirmed until the deposit has been received.

2. Temporary hold on bookings

We may hold a party date for up to 48 hours while you arrange payment of the deposit. After this period, the date may be released without notice.

3. Final payment

The remaining balance must be paid in full no later than 14 days before the party date.

If final payment is not received by this deadline, we reserve the right to cancel the booking and retain the deposit.

4. Cancellations and rescheduling

We require at least 7 days’ notice to cancel or reschedule a party booking.

Cancellations made with at least 7 days’ notice may be eligible for a reschedule or partial refund at our discretion (excluding deposit).
Cancellations made with less than 7 days’ notice are non-refundable and non-transferable.

All rescheduling is subject to availability.

5. Guest numbers

Our party bookings are strictly limited to a maximum of 20 children and 25 adults.

We kindly ask that the confirmed guest numbers are respected. For safety, capacity, and licensing reasons, it is not possible to exceed these numbers under any circumstances.

6. Allergies and dietary requirements

It is the responsibility of the booking customer to inform us of any allergies or dietary requirements at least 7 days before the party date.

While we take food safety seriously, we cannot guarantee an allergen-free environment due to shared preparation areas.

If you choose to bring your own birthday cake, you remain fully responsible for ensuring that it is suitable for all guests, including the management of any allergens it may contain. We cannot accept responsibility for allergen content in externally supplied food items.

7. Party duration and punctuality

Party sessions run for a fixed duration as agreed at the time of booking.

Late arrival does not extend the party time, and no refunds or extensions will be given for lost time.

We recommend arriving shortly before the scheduled start time to allow for smooth entry.

8. Behaviour and supervision

All children remain the responsibility of their parent, guardian, or accompanying adult at all times during the party.

We reserve the right to refuse entry or remove any guest whose behaviour is unsafe, disruptive, or inappropriate. No refund will be issued in such cases.

9. Food and drinks

All food and drinks provided as part of the party package must be consumed within designated areas only.

Outside food is not permitted unless agreed in advance (for example: specific dietary requirements or celebration cake).

10. Scope of services

We are only responsible for providing the party package, services, food, and items that have been selected, confirmed, and agreed with us in advance at the time of booking or final confirmation.

Any additional requests, changes, or expectations that were not explicitly agreed in writing prior to the event cannot be guaranteed and will not form part of the service on the day.

This includes, but is not limited to:

changes to food or drink selection or additional catering requests
changes to decorations or themed setup
expectations regarding items such as cakes, party extras, or services that were not pre-booked

Any additional requests made on the day of the party are subject to availability, feasibility, and may incur additional charges at our discretion. We reserve the right to decline such requests if they cannot reasonably be accommodated.

11. Decorations and party setup

All decorations and party items must be pre-approved by us in advance.

To ensure safety and maintain the quality of our venue, the following conditions apply:

Decorations must be safe, child-friendly, and non-messy
Confetti, glitter, and similar loose materials are not permitted
Decorations must be either free-standing (e.g. balloon structures) or attached only to designated hooks or approved fixtures provided by us
No adhesives of any kind may be used (including tape, glue, sticky pads, Blu Tack, etc.) on walls, floors, furniture, or any part of the premises
Decorations must not obstruct walkways, safety access, or the normal operation of the party or venue
Customers are fully responsible for any damage caused to our property as a result of decorations or installation
All decorations must be removed at the end of the party, and nothing may be left behind on site

12. Photography

We may take photographs during parties for marketing purposes. If you do not wish for your child or guests to be included, please notify us in advance in writing.

13. Liability

We take reasonable care to ensure a safe environment, but participation in party activities is at your own risk. We are not liable for injury, loss, or damage unless caused by our negligence.

14. Force majeure

We shall not be liable for any cancellation, delay, or inability to provide the party due to events beyond our reasonable control, including but not limited to fire, flood, power failure, staff illness, or government restrictions.

In such cases, we will offer a reschedule or alternative solution where possible.