Booking & Cancellation Policy

We understand that plans can change, especially with young children. We aim to be fair and flexible while protecting our business.

All bookings are subject to availability and are confirmed once payment is successfully received and you receive your confirmation email.

Please check your selected date and time carefully before completing your booking. Each booking is valid only for the specific session booked.

If you need to cancel, a full refund will be offered where cancellation is requested at least 48 hours before the start of your session.

Cancellations under 48 hours are non-refundable. With 24 hours notice by email, we may offer to transfer your booking subject to availability.

If you do not attend without contacting us in advance, the booking will be treated as a no-show and no refund or transfer will be available.

We understand children get unwell unexpectedly. Please contact us as soon as possible, and we will try to help within our stated policy terms.

If Curious Little Ones cancels a session for any reason, customers will be offered either a full refund or a transfer to another available session.

You are welcome to arrive at any time during your session. However, late arrival does not extend the end time or entitle you to any refund.

All cancellation or transfer requests must be made by email to the contact address listed on our website for processing by our team.

By completing a booking, you agree to this Booking & Cancellation Policy as well as our general Terms and Play Rules.